Appeals, wishes

Dear customers!

In order for your appeal to be considered as soon as possible, we ask you to form it in accordance with our regulations on complaints.

In the message, you must specify:

  • surname, first name, patronymic of the applicant;
  • postal address or e-mail address for sending a response;
  • phone number for communication;
  • description of the claim indicating the types of product defects that do not meet quality standards;
  • photos of the general type of products;
  • photo and/or video materials that allow you to clearly identify a product defect;
  • photos of labels, packages containing information about products, batch number, date of manufacture, barcode;
  • a copy of the receipt for the purchased products.

The average period of consideration of the application is 5 working days.
Based on the results of the review, we will contact you and inform you about the results.